Frequently Asked Questions

Everything you need to know about Mindful Match™, our doulas, and how the matching process works.

Curious to learn more about our doula policies for Overnight Doula Care, Postpartum Doula Care, and Birth Doula Care? You'll find a helpful overview here.

Mindful Match™

Q: What is Mindful Match™?

Mindful Match™ is our personalized doula matchmaking service.

Instead of spending hours searching through profiles on your own, we take the time to get to know you. Through our detailed questionnaire, we learn about your birth preferences, personality, lifestyle, location, values, and the type of support you're looking for.

Our team then carefully reviews your inquiry and personally introduces you to doulas we believe are the best fit for your family.

Our goal isn't simply to help you find a doula—it's to help you find the right doula.

Q: Why choose Mindful Mommy Doula Services instead of searching for a doula on my own?

Finding a doula can feel overwhelming. With so many profiles, certifications, personalities, and availability to consider, it can be difficult to know where to start.

With Mindful Match™, we do the work for you.

We personally review your needs, carefully vet availability, and introduce you to doulas we believe are the best fit for your family—saving you time while helping you make a confident decision.

Our goal is simple: to help you find the right doula, not just any doula.

Why is there a $25 Mindful Match™ fee?

The $25 Mindful Match™ fee officially begins your personalized matchmaking experience.

It covers the time, care, and coordination involved in reviewing your questionnaire, checking doula availability, communicating with our team, and thoughtfully curating personalized introductions based on your unique needs.

If you book with one of our doulas, your full $25 Mindful Match™ fee is credited toward your final doula invoice.

Q: What if there aren't any matches?

If we're unable to provide personalized doula matches based on your location, due date, support needs, or availability, we'll refund your Mindful Match™ fee in full.

While this is uncommon, we believe you should only pay for a matching service if we're able to provide personalized introductions.

Q: What if I don't like my matches?

Our goal is to thoughtfully introduce you to doulas we genuinely believe are the best fit for your family.

If, after meeting your initial matches, you don't feel you've found the right connection, we'll provide a second round of personalized introductions whenever possible.

Because the Mindful Match™ fee covers the personalized matchmaking service itself, the fee becomes non-refundable once we've completed your curated introductions.

Q: How does the Mindful Match™ process work?

Getting started is simple.

Step 1: Complete the Mindful Match™ questionnaire.

Step 2: Tell us about your family, birth preferences, personality, and the type of support you're looking for.

Step 3: Our team carefully reviews your inquiry and checks doula availability.

Step 4: Receive personalized introductions to doulas we believe are the best fit for your family.

Step 5: Schedule complimentary consultations with your matches.

Step 6: Choose the doula who feels right for you.

If you book with one of our doulas, your $25 Mindful Match™ fee is credited toward your doula services.

Q: How quickly will I receive my matches?

Most families receive their personalized doula introductions within 24 hours. If your inquiry is submitted on a weekend or holiday, we'll begin working on it the next business day and send your personalized matches as soon as possible. Timing may vary slightly depending on your due date, location, and the type of support you're looking for, but we'll keep you updated every step of the way.

Doula Services

Q: What does a Birth Doula do?

A Birth Doula provides continuous emotional, physical, and informational support throughout pregnancy, labour, birth, and the immediate postpartum period.

Your doula is there to help you feel informed, confident, and supported by offering comfort measures, evidence-based information, encouragement, and guidance while also supporting your partner throughout the birth experience.

While your healthcare providers focus on your medical care, your doula focuses entirely on supporting you and your family.

Q: What does a Postpartum Doula do?

A Postpartum Doula provides hands-on support during your family's transition into parenthood.

Support may include:

  • Newborn care guidance
  • Feeding support
  • Emotional support
  • Meal preparation
  • Light household tasks
  • Infant soothing
  • Helping parents get much-needed rest

Every family is different, so each visit is personalized to your unique needs.

Q: What does a Night Doula do?

A Night Doula provides overnight newborn care and support so you can get the rest you need while knowing your baby is in experienced, caring hands.

Each family's needs are different, but overnight support may include:

  • Feeding support (breastfeeding, bottle feeding, or bringing baby to you for feeds)
  • Diaper changes and soothing baby back to sleep
  • Helping establish healthy newborn sleep habits
  • Light baby-related tasks, such as washing bottles or pump parts and baby laundry
  • Emotional support and reassurance during the early postpartum weeks
  • Answering newborn care questions and providing evidence-based guidance

Our goal is to help your family feel supported, rested, and more confident as you adjust to life with your new baby.

Q: What happens if my doula can't attend my birth?

Every Birth Doula on our team has a secondary doula in place.

Before your birth, you'll have the opportunity to connect with your secondary doula so you'll already be familiar with them should they ever be needed.

Our priority is ensuring you receive continuous, uninterrupted support throughout your birth experience.

Q: When should I hire a doula?

The sooner, the better!

Hiring early gives you more time to build a relationship with your doula, prepare for birth, ask questions, and receive support throughout your pregnancy.

That said, we welcome inquiries at any stage of pregnancy and will always do our best to help based on availability.

For postpartum support, booking before your baby arrives provides the greatest flexibility and availability.

Q: How much does a doula cost?

Pricing varies depending on the type of support you're looking for.

We offer Birth Doula Services, Postpartum Doula Care, Overnight Doula Care, Sibling Doula Support, Placenta Encapsulation, Prenatal Education, and Postpartum Healing Services.

You can explore our current services and pricing on our website, and payment plans may be available for select services.

Can I use insurance or Carrot Fertility benefits?

Many families are able to use employer benefits or Carrot Fertility reimbursement for doula services.

We're happy to provide itemized invoices and supporting documentation when applicable. If you're unsure whether your plan includes doula coverage, feel free to reach out—we're happy to help you understand your options.

Q: What if I need to change a visit?

Any bookings or schedule changes or issues are to be sorted out with the doula directly.

Q: Is my doula an employee of Mindful Mommy Doula Services?

Your doula is an independent contractor and not an employee of Mindful Mommy Doula Services.