How Our Services Work

(Please read before continuing — this summary is designed to give clarity and peace of mind.)

Who Is Involved

Your Doula (Service Provider)

  • Your doula is an independent contractor who provides birth, postpartum, night and belly binding services.
  • All hands-on care, professional judgment, and service delivery are provided by the doula.

 

Mindful Mommy Doula Services (The Agency)

  • The Agency acts as the administrative and payment agent for your doula.
  • We support matching, payment processing, and structured communication when needed.
  • The Agency does not provide medical care and does not supervise the doula’s professional services.
  • The Agency does not manage scheduling. That is done directly between the client and doula.

How Booking & Payment Works

 

  • You book services through Mindful Mommy Doula Services.
  • Payment is collected by the Agency on behalf of the doula.
  • The Agency remits payment to the doula according to its agreement with the doula.
  • Agency fees cover matching, administration, and payment processing and are non-refundable except as required by law.

What Services Include (in general terms)

 

  • All services are non-medical, supportive services.
  • Results and experiences vary from person to person.
  • Services are intended to provide comfort, education, and support — not medical treatment or guaranteed outcomes.

Communication & Support

 

  • Your first point of contact for care-related questions or concerns is always your doula.
  • The Agency may assist with communication or clarification if requested or if concerns are escalated.
  • Response times and communication channels are defined in your service agreement.

If a Concern Arises (Step-by-Step)

 

We believe concerns are best handled calmly and privately.

  1. Talk to Your Doula First
     Share your concern directly and as soon as possible.
  2. Escalate to the Agency (if needed)
     If the issue is not resolved, you may contact the Agency in writing.
     The Agency will review the concern and respond within a reasonable timeframe.
  3. Resolution Options
     Depending on the situation and the contract, resolution may include:

    • clarification or guidance
    • rescheduling (if appropriate)
    • partial credit or refund for unused services (only where permitted by the agreement)

Refunds & Cancellations (At a Glance)

 

  • Completed services are non-refundable.
  • Deposits are non-refundable and reserve your doula’s time.
  • Missed or late-cancelled appointments may result in forfeited fees.
  • Certain compassionate circumstances (e.g. miscarriage or loss) are handled according to the contract.

(Full details are outlined in the legal agreement that follows.)

What This Clarity Is Meant to Do

 

  • Set expectations before emotions are involved
  • Help everyone understand their roles
  • Reduce misunderstandings and stress
  • Create a respectful, professional container for care

If you have questions about how this works, please ask before booking or signing — we are always happy to clarify

 

 

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Birth Doula Care Policy

  • Your assigned doula will be on call for you 24 hours a day beginning two (2) weeks before your estimated due date
  • Your assigned doula will provide unlimited email support and phone/text support during business hours (9am- 6pm)
  • Your assigned doula will provide early labour support, sometimes via phone but also including in your home. Your doula will remain with you once active labour has begun until one to two hours after your baby is born.
  • Your doula may take short breaks for meals and rest if time allows.
  • Your Doula will not make decisions for you. We will help you get the information necessary to make an informed decision.
  • Your Doula does not perform clinical tasks, such as taking blood pressure, fetal heart checks, vaginal exams, etc. Your Doula is there to provide physical comfort, emotional and informational support.
  • Your doula will not transport you to the hospital, rather you will drive separately and meet there.

Night Doula Care Policy

  • The Doula is allowed to sleep on shift but is to wake up with the baby to complete feeds, diaper changes etc
  • Doula must be in the same room as baby in order to hear and care for baby in a timely manner
  • The Doula must have a comfortable space/spot to rest. After chores are done, and between feeds your doula will rest, either working quietly or sleeping.
  • Your doula may take short breaks for meals and rest or sleep if time allows.
  • Please have a list of any small quiet chores that you wish for the Doula to complete while minding your newborn i.e. folding baby laundry, rinsing bottles, etc
  • Please also let your doula know if you would like to be brought the baby in the AM and whether or not you wish to be roused at the time.

Postpartum Doula Care Policy

  • Your doula may take short breaks for meals and rest if time allows.
  • Please have a list of any small quiet chores that you wish for the Doula to complete while minding your newborn i.e. folding baby laundry, rinsing bottles, etc
  • Your Doula does not perform major house cleaning tasks (ex: washing windows or yard work).
  • Your Doula will not be able to provide transportation for mother, baby or family.
  • Your Doula will not perform clinical tasks, medical assessments or evaluations nor do I provide medical advice or diagnoses for mother or baby.
  • You agree to give your Doula at least 24 hours notice if you are unable to keep your scheduled appointment.
  • In the event of your Doula attending a birth, illness, emergency or severe weather, every effort will be made to reschedule services as soon as they are aware that they cannot keep your appointment. Payment for that day will be applied to future service if already paid.